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Hauppauge HVR4000 is missing transponders if I use DiSEqC

Hauppauge HVR-4000 is missing transponders if I run "Channel search" and use "DiSEqC 1.0 or 2.0" I can manual add the missing transponder with "Scan Transponder"

I have attached a video to help troubleshoot the problem
http://www.2shared.com/file/2960821/5f1a89ca/TransponderScan.html

Any ideas ...

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