Can't get specific group of channels

#1
Using ProgDVB with Hauppauge HVR-930c in DVB-C mode.
All the 6875 QAM channels were succefully scanned with ProgDVB but the specific group of channels located on:
MHZ: 425
Symbole Rate Kbauds: 6877
QAM: 64

I tried several times but it doesn't get any channels.
On my DVB-C receiver (for TV) the channels are real and working
So what's the matter? is it the hauppauge device that can't scan them or some additional infos I have to add in ProgDVB?
Please I want to know so I can return the DVB-C tuner before Tuesday in case it's the problem